RJP Analytics builds the reporting and analysis that gets them out — dashboards that run every month, one-off answers to specific questions, and business plans built on real numbers rather than last year plus ten percent.
Recent work
A London skip hire business had the phone ringing all day and no idea what was arriving. We profiled three months of inbound contact down to the individual call.
We still report on their calls every month. It's now used as much for training new starters as anything else.
A regional fibre broadband provider had commissioned research that came back messy and inconsistent — an expensive piece of work that had answered nothing.
4 weeks
Start to finish
Every assumption visible and adjustable, so the plan can be rerun when the market moves rather than rebuilt.
Neither needed a new system, a data warehouse, or a six-month project.
What we do
Recurring reporting, one-off analysis, and forecasting models you can test assumptions against.
Read more →What your phone data actually says — where contact comes from, how it's handled, where customers get frustrated, and how campaigns performed.
Read more →When automating calls makes sense, and when it doesn't. Delivered by our sister company FlowSmart.
Read more →Two ways in
Client-ready reporting, call quality and onboarding analysis — without building a data team to get them.
For contact centres & BPOs →A dashboard built around the handful of questions you actually ask, from the systems you already have.
For growing businesses →Track record
Sixteen years of commercial strategy and analysis projects, with a background in telecoms and FMCG — demand forecasting, churn and customer behaviour modelling, and business case development.
More about how we work →How it works
Step one
An export from your phone system, your CRM, or a spreadsheet. Working out what's useful is our job, not yours.
Step two
With what we found in it, and what it would cost to keep it coming. Where the data's clean, it can be live the same week.
Step three
Monthly or live. We're on the end of an email when a question comes up.
Send us a few months of data and we'll tell you what's in it. No charge, no obligation — and if there's nothing interesting in there, we'll say so.
Get in touch